GENERAL TERMS AND CONDITIONS OF E-SHOP https://decosy.store

Attention ! All purchases made through the website are subject to the terms and conditions and your use of this website constitutes your agreement and acceptance of the terms and conditions. If you do not agree to the terms, please do not use this e-shop. By accepting these Terms and Conditions, you also accept the Terms of Delivery, Privacy Policy, Cookie Policy and any other documents cited or referenced in these Terms and Conditions.

I. SUBJECT
Art. 1. These terms and conditions are intended to govern the relationship of Wooden Things Ltd,
gr. Sofia, ul. Nikola Vaptsarov 6
hereinafter referred to as “SUPPLIER”, and the customers, hereinafter referred to as “USERS”, of the electronic shop https://decosy.store, hereinafter referred to as “ELECTRONIC SHOP”.
II. SUPPLIER DETAILS
Art. 2. Information under the E-Commerce Act and the Consumer Protection Act:

1. Name of Supplier:
   Wooden Things Ltd.
   
2. Registered office and registered address. Registered office and registered address. Nikola Vaptsarov 6
3. Business address:
   
   Bulgaria, gr. Bulgaria, Sofia, ul. Nikola Vaptsarov 6 Correspondence details: tel:
   
4. e-mail: order@decosy.store
   Entry in public registers:
   
5. -Registry Agency of the Republic of Bulgaria, Trade Register – UIC 207462495
   – If available : EUIPO /EU Intellectual Property Office/ – Регистрирана / Registered 29/06/2024 с No 018997500
   
   
   
6. Supervisors:
   (1) Data Protection Commission
   Address. “Prof. Tsvetan Lazarov” № 2,
   Tel: 02/91-53-519 Fax: 02/91-53-525
   E-mail: kzld@cpdp.bg
   Web site: www.cpdp.bg
   (2) Consumer Protection Commission
   Address: 1000 gr. 1000 Sofia, 1000, 1000 Sofia Str. 1000 Sofia, “Vrabcha” 1,
   Tel. 02/933 0565, fax: 02 / 988 42 18, hotline: 0700 111 22
   Web site: www.kzp.bg
   III. 1. FEATURES OF AN E-SHOP
   Art. 3. The e-shop is available at the Internet address https://decosy.store, through which Users have the opportunity to conclude contracts for the purchase and delivery of goods offered by the ELECTRONIC SHOP, including the following:
7. To register and create an account to view the ELECTRONIC SHOP and use the additional services for providing information;
8. To make electronic statements in connection with the conclusion or performance of contracts with the ELECTRONIC SHOP through the interface of the ELECTRONIC SHOP page, available on the Internet;
9. To conclude contracts for the purchase and delivery of the goods offered by the ELECTRONIC SHOP;
10. To make any payments in connection with the contracts concluded with the ELECTRONIC SHOP, according to the payment methods supported by the ELECTRONIC SHOP.
11. To receive information about new goods offered by the ELECTRONIC SHOP;
12. To review the goods, their characteristics, prices and delivery terms;
13. To be informed of the rights arising from the law primarily through the interface of the ELECTRONIC SHOP website;
14. To exercise the right of withdrawal from the contract concluded at a distance for the goods offered by the Supplier for which the right of withdrawal is applicable.
    III.2. PRESENTATION OF PRODUCTS
    Article 4.(1) On the website of the e-shop https://decosy.store, there are presented self-made bags and accessories made of leather, designed for women motorcyclists – bags, belts, bracelets, key chains, glasses cases, shoe protectors and other specialized products.
    (2) Each product presented on the website is accompanied by a price and basic characteristics.
    (3) The Supplier is entitled to make changes to the published products, services and prices at any time and without notice. Some of the information published on the website may relate to products that are not currently available or offered. (4) If a particular product is not available, the Supplier reserves the right to reject the conclusion of the contract.
    Art. 5. The Supplier delivers the goods and guarantees the rights of the Users provided for by law, within the framework of good faith, the criteria and conditions accepted in practice, consumer or commercial law. The Supplier shall not be held liable for technical errors in the presentation of the products.
    Art. 6. (1) Users conclude a contract for the purchase and sale of the goods offered by the ELECTRONIC SHOP through the interface of the Provider, available on its website.
    (2) By virtue of the contract concluded with the Users for the purchase and sale of goods, the Supplier undertakes to deliver and transfer the ownership of the User of the goods specified by him through the interface.
    (3) Users shall pay to the Supplier the remuneration for the delivered goods in accordance with the terms set out on the page of the ELECTRONIC SHOP and these General Terms and Conditions. The remuneration is the price announced by the Provider on the address of the ELECTRONIC SHOP on the Internet.
    (4) The Supplier shall deliver the goods ordered by the Users within the terms and conditions set by the Supplier on the page of the ELECTRONIC SHOP and in accordance with these General Terms and Conditions.
    (5) The price for delivery shall be expressly and separately determined from the price of the goods.
    Art. 7. (1) The User and the Provider agree that all statements between them in connection with the conclusion and performance of the Purchase and Sale Agreement may be made electronically and by electronic statements within the meaning of the Electronic Document and Electronic Signature Act and Article 11 of the Electronic Commerce Act.
    (2) It is assumed that the electronic statements made by Users on the site are made by the persons indicated in the data provided by the User when registering, if the User has entered the appropriate username and password.
    III.3. RIGHTS AND OBLIGATIONS OF THE PARTIES
    Art.8. (1) Users are not allowed to generate excessive traffic on the website.
    (2) Users may not disable or disrupt the functionality of the website and carry out malicious attacks.
    The type and specifics of the use of the website may be changed unilaterally, at the discretion of the Provider, including the content of the website and the content of these Terms and Conditions.
    (3) Users are not allowed to create links to a page of the ELECTRONIC SHOP, or to a page on the Internet that is not owned by them.
    (4) Placing our Page in the “frame” of another Page or creating a link to a section of our Page other than the home page is only permissible with the express written consent of the e-shop.
    
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    (5) All users are granted the right to use the services of the site solely for personal/non-commercial purposes, subject to applicable law and the requirements set out in these Terms and Conditions.
    (6) Access to the site may be temporarily suspended or restricted for the purpose of site maintenance or the introduction of new services. Due to the nature of the Internet, uninterrupted access cannot be guaranteed.
    (7) ELECTRONIC SHOP https://decosy.store reserves the right to withdraw without notice its consent to link via “links” to our page, and the right to remove a link on its page at any time.
    (8) The Provider may suspend or terminate the ability to use the Page at any time, for any particular reason or in the absence thereof, and block access to your Page in the event of, but not limited to:
    (a) breach of these Terms and Conditions;
    (b) where it is unable to verify or identify the information provided to it;
    (c) where it considers that financial loss or legal liability may be incurred by the parties as a result of certain actions by consumers;
    (9) The Provider may provide the collected statistical information on the website traffic to advertisers/advertising agencies that keep statistics on the clicks and other actions of users on their advertising banners and links, to prepare internal statistics, as well as for direct marketing purposes.
    (10) The Provider is entitled to install cookies – small text files that are stored by the Website via the Internet server on the User’s hard drive – on a User’s computers, enabling the retrieval of information about a User, identifying the User and tracking the User’s actions. “Cookies are used for optimization and to ensure full and quality use of the site features.
    Sending information about changes to the Terms and Conditions is not considered direct marketing.
    IV. USE OF E-SHOP
    Art. 9. (1) In order to use the ELECTRONIC SHOP for concluding contracts for the purchase and sale of goods, the User must enter a name and password for remote access, in cases where the e-shop requires registration.
    (2) The name and password for remote access shall be determined by the User through electronic registration on the Provider’s website.
    (3) By filling in his/her details and clicking the button to confirm the registration action, the User declares that he/she is familiar with these Terms and Conditions, agrees with their content and undertakes to unconditionally comply with them.
    (4) The Provider confirms the registration made by the User by sending a letter/email to the e-mail address specified by the User, to which information is also sent for activation of a password to confirm the registration. The user confirms the registration and the conclusion of the contract by an electronic reference for password activation in the letter notifying him of the registration sent by the Provider. After entering a password, the User’s account is created and a contractual relationship is established between the User and the Provider.
    (5) Upon registration, the User undertakes to provide correct and up-to-date data. The user, in case of change, shall promptly update the data specified in his registration.
    (6) In order to use the full functionality of the Supplier’s e-shop, the User is obliged to register on the e-shop website. The Provider shall not be liable in the event that due to lack of registration the User has not been able to use the full functionality of the e-shop, including with regard to the exercise of rights under the contract, the possibility of claiming a lower price and other similar functions.
    (7) These General Terms and Conditions may be accepted by Users without registration in the ELECTRONIC SHOP by explicit declaration, including through the ELECTRONIC SHOP website.
    Art. 10.(1) The e-mail address provided at the initial registration of the User, as well as any subsequent e-mail address used for the exchange of statements between the User and the Provider, is a “unique User identifier” within the meaning of these General Terms and Conditions. The email address may match the username. The User has the right to change their contact e-mail address when they make an edit in the Account Details section available on the ELECTRONIC SHOP website.
    (2) The Provider shall not be liable to the User for any unauthorized change of the Primary Contact Email Address.
    (3) The Provider may require the User to use the Primary Contact Email Address in specific cases.
    V. TECHNICAL STEPS FOR CONCLUDING A PURCHASE CONTRACT
    Art. 11. (1) Users use the interface of the Supplier’s website to conclude contracts for the purchase and sale of the goods offered by the Supplier in the ELECTRONIC SHOP.
    (2) The contract shall be concluded in Bulgarian.
    (3) The contract between the Supplier and the User is the present General Terms and Conditions, available on the website of the ELECTRONIC SHOP.
    (4) Party to the contract with the Provider is the User according to the data provided at registration and contained in the User’s personal profile. For the avoidance of doubt, these are the details with which an account has been created with the Supplier.
    (5) The provider shall include in the interface of its website technical means for detecting and correcting errors in the input of information before the statement of conclusion of the contract is made.
    (6) This Contract shall be deemed to have been concluded from the moment of the User’s registration with the Provider or acceptance of the General Terms and Conditions in any other express manner, including by a statement on the Provider’s website. The contract for the purchase and sale of goods shall be deemed to be concluded from the moment of its request by the User through the interface of the Provider.
    (7) For the conclusion of this contract and the conclusion of the contract for the purchase and sale of goods, the Supplier shall expressly notify the User in an appropriate manner by e-mail or other electronic means.
    (8) The statement of conclusion of the contract and the acknowledgement of its receipt shall be deemed to have been received when their addressees are able to access them.
    (9) The Supplier shall deliver the goods to the address indicated by the Users and shall not be liable in case the data indicated by the Users are false or misleading.
    Art. 12. (1) Consumers shall conclude the purchase contract with the Supplier according to the following procedure:
    – Performing registration in the ELECTRONIC SHOP and providing the necessary data if the User has not registered in the ELECTRONIC SHOP or by ordering goods without registration;
    – Login to the system for placing orders on the ELECTRONIC SHOP by identifying with a name and password.
    – Selecting one or more of the goods offered by the ELECTRONIC SHOP and adding them to a list of goods for purchase;
    – Provision of data for making the delivery;
    – Order Confirmation.
    (2) Users may conclude the purchase contract with the Supplier without registration by using the relevant functionality in the interface of the e-shop. For ordering without registration, the User needs to provide details for making the delivery and choose a payment method for the price, then confirm the order. By pressing the order button he places a binding order for the products listed in the cart.
    (3) The Supplier shall deliver the goods ordered by the Users within the terms and conditions set by the Supplier on the e-shop page and in accordance with these General Terms and Conditions.
    (4) The supplier retains ownership of the goods delivered until the price of the product is paid.
    VI. SPECIAL OBLIGATIONS OF THE SUPPLIER. CONSUMER PROTECTION
    Art. 13. The rules of this Section VI of these Terms and Conditions shall apply to Users who, according to the data provided for the conclusion of the purchase contract or registration in the ELECTRONIC SHOP, can be inferred to be consumers within the meaning of the Consumer Protection Act, the E-Commerce Act and/or Directive 2011/83/EC of the European Parliament and of the Council of 25 October 2011.
    Art. 14. (1) The main characteristics of the goods offered by the Supplier are defined in the profile of each product on the website of the ELECTRONIC SHOP, as well as on the page “Delivery and return”.
    (2) The price of the goods, including all taxes, is determined by the Supplier in the profile of each item on the website of the ELECTRONIC SHOP.
    (3) The value of the postage and transport costs not included in the price of the goods shall be determined by the Supplier and shall be provided as information to the Users at one of the following moments before the conclusion of the contract:
    – In the profile of each of the goods on the website of the ELECTRONIC SHOP supplier;
    – When selecting the goods to conclude the purchase contract;
    – On the SHIPPING & RETURNS page of the ELECTRONIC SHOP.
    (4) Before the conclusion of the contract, the Supplier shall specify the total value of the order for all the goods contained therein.
    (5) The method of payment, delivery and performance of the contract shall be determined in these General Terms and Conditions, as well as the information provided to the User on the Supplier’s website.
    (6) The information provided to Users under this Article shall be up-to-date at the time of its visualization on the Provider’s website prior to the conclusion of the Purchase and Sale Agreement.
    (7) The Supplier must indicate the terms of delivery of individual goods on its website.
    (8) Users agree that all information required by the Consumer Protection Act may be provided through the interface of the eCommerce platform or email.
    Art. 15. (1) The User shall have the right, without compensation or penalty and without giving any reason, to withdraw from the concluded contract within 14 days from the date of acceptance of the goods through the single withdrawal form available on the Supplier’s website. The consumer may refuse the goods if the product is in the form in which it was delivered, in its original packaging, without signs of use or damage to the commercial appearance of the product, in accordance with the provisions of Article 55 of the CPA, except in the cases of Article 57 of the CPA. Information on exercising the right of withdrawal is available on the Provider’s website.
    (2) In case of withdrawal from the contract, the transport costs for the return of the goods shall be borne by the consumer.
    (3) The Supplier shall make refunds only to a bank account specified by the User within 14 days of receipt of the Product back. The supplier has the right to postpone the refund until the product is received back.
    (4) The User shall send the product to the Supplier not later than 14 days from the day on which it was received. The product should be returned in its original packaging, complete and undamaged.
    (5) The right of withdrawal under par. 1 shall not apply in the following cases:
    – for the supply of goods and services, the price of which depends on fluctuations in the financial markets which the Supplier is unable to control;
    – for the delivery of goods made to the user’s order or according to his individual requirements;
    – for the delivery of goods which, by their nature, may deteriorate or have a short shelf life;
    – for the delivery of sealed goods that have been unsealed after delivery and cannot be returned for reasons of hygiene or health protection;
    – for the supply of goods which, having been delivered, have by their nature become mixed with other goods from which they cannot be separated;
    – for goods with impaired merchantability, including but not limited to – goods that have injuries, scratches, missing or damaged components such as adjacent products and accessories, cartons, protective film, booklets, CDs, envelopes, brochures, promotional materials, etc. similar;
    – in other cases provided for by law.
    (6) Where the Supplier has not complied with its obligations to provide the opt-out information set out in the Consumer Protection Act, the opt-out period shall be extended by a further 12 months.
    (7) Where the User has exercised his right of withdrawal from the contract, the Supplier shall refund all sums received from the User, including delivery costs, without undue delay and no later than 14 days from the date of return of the refused product. The Provider shall refund the amounts received using the same means of payment used by the User in the original transaction, unless the User has expressly agreed to use another means of payment and provided that this does not involve any cost to the User.
    (8) In case of exercising the right of withdrawal, the costs of returning the delivered goods shall be borne by the User. The Supplier shall be entitled to withhold payment of the amounts to the User until it has received the goods back.
    (9) The User undertakes to store the goods received from the Supplier and to ensure the preservation of their quality and safety during the period referred to in par. 1.
    (10) All returned products must be in the same condition as when delivered. No products will be accepted that are damaged, with damaged or incomplete packaging, signs of wear, scratches or knocks. Products that are not accompanied by all accessories with which they were delivered will also not be accepted.
    (11) The User may exercise the right to withdraw from the contract with the Supplier by sending a written statement to the Supplier through the standard withdrawal form available on the website of the ELECTRONIC SHOP.
    Art. 16. (1) The period of delivery of the goods and the starting point from which it runs is determined for each good separately when concluding the contract with the user through the Supplier’s website, unless the goods are ordered in one delivery.
    (2) In case the User and the Supplier have not set a delivery period, the delivery period of the goods is 30 working days from the date following the sending of the User’s order to the Supplier through the e-shop website.
    (3) If the Supplier is unable to perform the contract due to the fact that he does not have the ordered goods, he is obliged to notify the User and refund the amounts paid by him.
    Art. 17. (1) The Supplier shall hand over the goods to the Consumer after verifying that the requirements for providing information to the Consumer under the Consumer Protection Act have been met.
    (2) The User and the Provider shall certify the circumstances under par. 1 in writing at the time of delivery by handwritten signature, unless otherwise agreed.
    (3) The User and the Provider agree that the requirements under par. (1) shall be complied with if the authentication is made by a person who, according to the circumstances, may be inferred to pass on the information to the consumer – party to the contract.
    VII. ADVERTISING
    Art.18. (1) The consumer has the right to claim for any non-conformity of the goods with the agreed, or when after delivery, upon initial inspection, defects are found. The claim may be lodged within two years from the delivery of the goods, but not later than two months from the discovery of the non-conformity with the contract.
    (2) The consumer shall have the right to claim the goods under the warranty conditions provided for in the law: he may claim a refund of the amount paid, replacement of the goods with another, corresponding to the agreed, a discount on the price or free repair under the terms and conditions of Articles 113 and 114 of the Consumer Protection Act.
    (3) When submitting a claim, the User shall indicate the subject of the claim, his preferred method of satisfying the claim, respectively the amount claimed, and a contact address.
    (4) When submitting a claim, the User must attach the documents on which the claim is based:
    – receipt or invoice;
    – protocols, acts or other documents establishing the non-conformity of the goods or services with the agreed;
    – other documents establishing the basis and amount of the claim.
    (5) When submitting a claim, persons shall necessarily describe it in the register, and the consumer shall be issued a document containing the date, the number under which the claim is entered in the register, the type of goods and the signature of the person who accepted the claim.
    (6) Claims shall be accepted at the registered office of the trader or at the address of the ELECTRONIC SHOP.
    (7) The warranty is void in case of damage caused by improper use and/or improper storage.
    VIIL. OTHER CONDITIONS
    Art. 19. The Supplier shall deliver and hand over the goods to the User within the period specified at the conclusion of the contract.
    Art. 20.(1) All shipments shall be sent with a preview option. It is the User’s right to open the shipment, and before paying the amount due on the bill of lading, in the presence of the courier, make sure of its good appearance and whether it corresponds to what he ordered.
    (2) In case of any breaches in the integrity of the transport packaging, the User must describe them in a report of the courier company. In the event that such a protocol is not signed, the Supplier cannot accept the claim.
    IX. DATA PROTECTION
    Art. 21. (1) The Provider shall take measures to protect the User’s personal data in accordance with the Personal Data Protection Act.
    (2) For reasons of security of personal data of Users, the Provider will send the data only to the e-mail address that was specified by Users at the time of registration.
    (3) The Provider adopts and publishes on its website a Privacy Policy.
    (4) Users agree that the Provider has the right to process their personal data necessary for the execution of orders in the e-shop and the performance of the contract, as well as for direct marketing purposes.
    Art. 22. (1) At any time, the Provider shall have the right to require the User to identify himself and to certify the veracity of any of the circumstances and personal data declared during registration.
    (2) If for any reason the User has forgotten or lost his name and password, he has the right, through the technical means provided in the interface, to change his password.
    X. AMENDMENT AND ACCESS TO THE TERMS AND CONDITIONS
    Art. 23. (1) These General Terms and Conditions shall come into force on 01.11.2023 and may be amended by the Provider.
    (2) The changes are published on the address and the website of the ELECTRONIC SHOP, together with all additions and amendments thereto, and are accessible to all Users.
    XI. BREAK
    Art. 24. These Terms and Conditions and the User’s contract with the Provider shall be terminated in the following cases:
    – by mutual written agreement of the parties;
    – unilaterally, by notice from either party, in the event of failure of the other party to perform its obligations;
    – in the event of objective impossibility of either party to the contract to perform its obligations;
    – in case of cancellation of the User’s registration on the ELECTRONIC SHOP website. In this case, the purchase contracts concluded but not executed shall remain valid and enforceable;
    – in case of exercise of the right of withdrawal pursuant to Art. 55, par. 1 of the Consumer Protection Act. In this case, only the contract for the delivery of the ordered goods shall be terminated if the right of withdrawal is applicable to the relevant category of goods.
    XIL. ADDITIONAL CONDITIONS
    Art. 25. The invalidity of any provision of these Terms and Conditions shall not invalidate the entire contract.
    Art. 26. The laws of the Republic of Bulgaria shall apply to matters not covered by this Contract relating to the performance and interpretation of this Contract.
    Art. 27. All disputes between the parties under this contract will be resolved by the competent court or the Consumer Protection Commission.